At the end of the program, participants will be able to develop a personal development plan to support continuous professional growth.
This program represents a worthwhile investment, as it delivers a practical model and a structured approach to consulting engagement.

Program Outcomes:

• Achieving desired results.
• Setting clear objectives.

The Certified Consultant Program enables participants to acquire effective internal consulting skills that empower them to support their clients by:

• Developing the strong consulting capabilities and relationship-building skills required to succeed as a strategic partner within their organization.
• Managing expectations effectively.

Enhancing consulting skills through the use of tools and techniques, and transitioning toward the role of a true strategic partner.
Assessing consulting capabilities and identifying individual professional development needs.
Applying success strategies, including working across organizational boundaries and delivering effective feedback to senior leaders.

Personal Skills

Professional Knowledge, including:

• Organizational management functional areas
• Human resources
• Strategic planning
• Finance
• Operations
• Information technology
• Marketing
• Ethical practices

Management Consulting Processes
Leading Transformation and Change
Client Communication and Project Management

Day One

• Understanding the context, challenges, and role of the management consultant.
• The concept of the consulting industry.
• Consultants: types, competencies, and core values.
• The consultant and required consulting skills – integrity and ethical considerations.
• Professionalism in consulting – best practices for building effective consulting project teams.
• Consulting as a profession.
• Developing professional consulting capabilities.
• Introducing consulting models used by consulting firms to analyze client cases.
• The concept of marketing consulting services – internal and external marketing, public relations, and relationship management.
• Understanding organizational values and aligning with client expectations.

Day Two

• Conducting effective client meetings, both face-to-face and remotely.
• Building strong, trust-based relationships with clients and colleagues.
• Developing an effective and motivated project team.
• Influencing clients and building a compelling business case.
• Presenting proposals and recommendations that achieve the desired results.
• Creating value for clients.
• Building confidence in your consulting capabilities.
• Understanding the dynamics of organizational transformation and individual change.
• Identifying priorities when supporting clients during implementation.
• Distinguishing between sound management practices and productivity-driven practices.
• Consulting for CEOs and Boards of Directors.
• Key dimensions of consulting interventions.
• Preparing a gap analysis study.
• Consulting in the public and non-profit sectors.
• Core consulting services required by organizations.
• Managing multiple stakeholders.

Day Three

• Preparing deliverables from the gap analysis study.
• Applying improvement zone management approaches.
• Key steps to initiate engagement with your client.
• Discussing data collection methods.
• Applying different data collection techniques – interview-related considerations.
• Data analysis.
• Developing client-focused conclusions and recommendations.
• Managing resistance during presentations.
• Linking deliverables to institutional performance indicators.
• Assessing the client’s situation to gain a comprehensive understanding of challenges.
• Clearly articulating the value added to the client.
• Managing and exceeding client expectations to enhance client retention and achieve desired outcomes.

Day Four

• Presentation skills and report writing.
• Preparing case reports and gap analysis reports.
• Initiating hands-on practice in writing effective proposals and delivering professional presentations.
• Strategic and organizational consulting.
• Key knowledge areas: information technology, value chain analysis, and future growth drivers.
• Managing and monitoring a consulting project from initiation to completion.
• Applying a structured problem-solving model to improve project outcomes.
• Separating best practices in writing recommendations and clearly highlighting results.

Day Five

• Presenting a comprehensive practical case study to be executed over a 20-working-day period as a requirement for certification.