Dispute Resolution and Arbitration in the Banking Sector - Doha 29 March 2026
: 9Introduction:
Banks and financial institutions operate within a complex regulatory and operational environment that involves both internal and external disputes with customers, partners, employees, and service providers. Effectively managing these disputes requires a sound legal and regulatory understanding aligned with banking laws and financial regulations, in addition to arbitration and mediation skills to resolve disputes efficiently, at a reasonable cost, while safeguarding the institution’s reputation.
This program aims to equip participants with the theoretical and practical framework necessary to manage disputes and apply arbitration and mediation mechanisms within the banking environment.
Course Objectives:
By the end of this training program, participants will be able to:
- Understand the common types of disputes in the banking sector and their underlying causes.
- Apply alternative dispute resolution mechanisms (arbitration and mediation) in accordance with legal and regulatory frameworks.
- Prepare dispute files and manage arbitration procedures effectively.
- Assess the legal, reputational, and financial risks arising from disputes.
- Develop negotiation strategies and achieve effective settlements.
- Coordinate with legal advisors and regulatory authorities and manage communication with clients during disputes.
- Establish internal policies for dispute management and ensure compliance with disclosure and reporting obligations.
Scientific Themes:
Day One: General Framework of Disputes in the Banking Sector
- Types of disputes (loans, guarantees, electronic transactions, international banking transactions, suspected money laundering, labor disputes, etc.).
- Causes of disputes and early warning indicators.
- National and international legal and regulatory frameworks governing banking disputes.
- The role of risk management and compliance in dispute prevention.
Day Two: Alternative Dispute Resolution (ADR) Mechanisms – Principles and Applications
- Concepts of arbitration, mediation, judicial mediation, and litigation.
- Advantages and limitations of each mechanism in the banking context.
- Arbitration clauses in banking contracts.
- Selection of arbitrators and specialized arbitration institutions.
Day Three: Arbitration and Mediation Procedures in Banking Cases
- Steps for preparing a dispute file: collection of evidence, documentation, and legal summaries.
- Drafting arbitration statements, defenses, and compensation claims.
- Managing mediation and arbitration sessions (presentation and persuasion strategies).
- Electronic evidence and handling digital records and electronic transactions.
Day Four: Negotiation, Settlement, and Reputation Management
- Advanced negotiation strategies and psychological tactics.
- Evaluating options: cost–benefit analysis of arbitration, settlement, or litigation.
- Drafting secure and enforceable settlement agreements.
- Managing media and client communication during and after disputes to protect reputation.
Day Five: Practical Application and Dispute Management Governance
- Practical simulation case studies of banking disputes and selection of appropriate resolution mechanisms.
- Developing an internal policy for dispute management and arbitration (template).
- Dispute management performance indicators and reporting to senior management and regulatory authorities.
- Final assessment and practical recommendations for the institution.